from Episcopal Emergency Network
“Wounded Soldier and Family Hotline”
The Acting Secretary of the Army and the Chief of Staff, Army announced a toll-free number “Wounded Soldier and Family Hotline” at 1-800-984-8523. The hotline has two purposes:
* To provide Soldiers wounded and injured in support of the Global War on Terror and their families with a resource to obtain outpatient-related assistance regarding issues they have not been able to resolve through their own chain of command or medical treatment facility (MTF).
* To capture timely and accurate information from Soldiers and their families on the quality of outpatient care in order to ensure prompt and thorough response to concerns and to increase the reality and perception of Soldiers receiving timely, quality care.
The Wounded Soldier and Family Hotline goes live on Monday, March 19, and will be initially staffed 7 a.m. to 7 p.m. (EDT) Monday through Friday with personnel who will relay Soldier’s concerns to senior Army leaders so that resources can be properly allocated. The hotline hours of operation will expand to 24 hours a day, seven days a week as additional personnel are trained to receive calls and refer them to the proper organization or agency for resolution.